Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return:
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Your item must be in the same condition that you received it
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Unworn or unused
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With tags and in its original packaging
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You must have a receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at:
If your return is accepted, we’ll send you:
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A return shipping label
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Instructions on how and where to send your package
❗ Items sent back to us without first requesting a return will not be accepted.
You can always reach us at sunlakesvg@gmail.com with any return-related questions.
Damages and Issues
Please inspect your order upon reception and contact us immediately if:
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The item is defective or damaged
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You received the wrong item
We’ll evaluate the issue and make it right as soon as possible.
Exceptions / Non-Returnable Items
Some items cannot be returned, such as:
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Digital products (instant downloads, SVG files, etc.)
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Custom or personalized items
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Sale items
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Gift cards
Please contact us if you have questions about your specific item.
⚠️ Note: As SUNLAKESVG specializes in digital products, most purchases are non-returnable and non-refundable unless defective.
Exchanges
The fastest way to get what you want is to:
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Return the item (if eligible)
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Place a separate order for the new item once your return is accepted
Refunds
We’ll notify you once we’ve received and inspected your return. You’ll be informed whether the refund is approved.
If approved:
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The refund will be issued to your original payment method
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Please allow time for your bank or credit card company to process the refund